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Accessibility statement

This website is run by the Ministry of Justice Digital & Technology team. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the web form using just a keyboard
  • navigate most of the web form using speech recognition software
  • listen to most of the web form using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

This website is accessible.

We have completed a WCAG 2.1 review internally for this website.

We used components from the GOV.UK Design System to build this form. The Design System accessibility guide explains the current state of accessibility for these components.

Components listed on the Design System accessibility guide are fully compliant with the Web Content Accessibility Guidelines (WCAG) version 2.1 AA standard.

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you within 7 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems or think we’re not meeting accessibility requirements:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Ministry of Justice Digital & Technology is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

How this website has been tested for accessibility

We tested the website with a range of assistive technologies such as Wave, NVDA, JAWs, and no accessibility issues were identified.

Our main website is available at https://track-a-query.service.justice.gov.uk.

Preparation of this accessibility statement

This website was last tested on 11th December 2020. The test was carried out internally by the application’s support team with help from the MOJ Accessibility team.

This statement was prepared on 1st August 2021. It was last updated on 1st August 2021.